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January 29, 2020
Four Reasons to Love Govenda’s Support
Written by: Ida Morris
Four Reasons to Love Govenda’s Support
At Govenda, we are dedicated to providing the best experience possible on our board management platform from the moment you become a user. We believe that implementing the right board portal software should be a positive and rewarding process. Our Customer Service Specialists provide premium customer support before, during, and after your implementation process.
1. We Offer a Personalized Onboarding Process
When you sign on with Govenda, you are joined on your journey to governance excellence by a dedicated Customer Success Specialist. The Specialist is assigned to your account and becomes your point person for all questions. They will be there during your onboarding process and after to ensure that your experience with our board management platform is the best possible. Our Customer Success Specialists lean on their years of experience and knowledge of governance best practices to create custom onboarding and training plans that fit your organization’s specific needs.
To make the transition to Govenda as seamless as possible, we offer data migration services during your onboarding process. Your Customer Success Specialist will work with you to import all of the users, meetings, folders, documents and more that you need to utilize your new board portal fully. They will set up your board portal with all of the permissions, committees, past board books and agendas to get you fully functional as soon as possible. Our Customer Support Specialists go the extra mile to provide the best board portal experience possible.
“Compared to our old software, Govenda is so easy to setup and use! It’s intuitive and easy to learn.”
– General Counsel, Major Law Firm
2. We’re There When (and How) You Need Us
Govenda knows that your work doesn’t all happen between the hours of 9 a.m. and 5 p.m. We offer 24/7 support, and we don’t outsource it. All of our Customer Success Specialists are internal Govenda employees. We structure the customer support department this way to give you the best possible support. Our employees intimately know the product, so whether you need a password reset at 2 a.m. or have a more complicated question, we are available to support you. Your day won’t stop due to a board portal question because calls are answered immediately, and support emails are responded to within ten-minutes on average.
We cater to the way you want to receive your support. We are available by phone and email, of course, but we also have an extensive video tutorial library and a well-documented FAQ section. This knowledge base is consistently updated as the board portal changes and grows, so you always have access to the most current support tools. Whether you prefer a hands-on or self-directed support experience, we have you covered.
“The customer service is phenomenal! Each time I have a concern or question, they respond within minutes. We like the product so much that we just signed a contract for another three years.”
-Govenda User, Higher Education Institution
3. We Work Hand in Hand with Our Engineering Team
Our Customer Success Specialists have a direct line to our product development team to ensure that our portal is always meeting and growing with our customers’ needs. This direct access allows the team to resolve technical issues quickly to provide a seamless user experience.
Customer Success Specialists develop relationships with our clients, which cultivates a great feedback loop for our product. Govenda uses the customer feedback we receive to ensure that we understand our customer’s needs. The feature requests that we collect from customers are given priority when the Customer Success and Product Development teams meet to build out the product roadmap.
“This is great to know that my feedback was implemented. Thank you so much for your assistance and for your follow-up. This makes me very satisfied with this product.”
-Executive Assistant, Nonprofit
4. Our Commitment and Support Doesn’t End
Your access to this premium customer support doesn’t end when the onboarding process does. To ensure that you have the best experience on our platform, the Customer Success Specialist you are assigned during onboarding stays with you. They continue to be your go-to person for all questions and feature requests.
As a Govenda customer, you have access to ongoing unlimited training for refreshers, new members, and new feature releases. This option is above and beyond your access to the extensive knowledge base our support department has cultivated. Your Customer Success Specialist is dedicated to your governance success from onboarding and beyond!
Govenda’s Customer Success Team prides itself on the best-in-class support we provide that contributes to our industry-leading customer retention rate.
Are you tired of sub-par customer service experiences? Experience the Govenda Customer Success difference, and start a conversation with us today!